Braun Enterprises, LLC called Mr. Campbell to work on the camera system on 5.24.18 and get it running properly so the owner and manager could use it to check the office. 123MacPC had been working to get that system up since late 2017 and was still unable to complete issues when released from service. After he was in the office for approximately 2.5 – 3 hours he handed a bill for 4 hours update and configure on the DVR with an open ticket and never touch the camera system that he was called in for initially. He claimed the camera could not be worked on until the server was updated. Also, on 5.24.18 he billed for another 4 hours for Windows 10 update he planned on working on the weekend of 5/26-27/2018. Again on 5.29.18 he billed for another 4 hours update for additional Windows 10 upgrades. I researched the Windows10 update and there was one released on April 2018. I asked for a printout of the sessions for the 12 hours he claimed it took to do all these updates and was told “he could not prove hourly time” and I told him then he cannot bill hourly time. He sends a single printout dated 5.28 - 5.29.18 that shows less than 4 hours with all three computers combined and several idled time out sessions as well as other work and contacts preformed during that time as you can see from the attached printout. He did not show any work done throughout the weekend and I told him I would not pay extra because he waited till Memorial Day to start working. Mr. Campbell was very unhappy I requested this information.
It goes on, but there is not enough characters for me to continue. The entire letter is being sent to the BBB.

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