Excellent Customer Service!!!! After trying to get straight information from Lowes and Home Depot on a pole saw, I finally went to Sumner Lawn and Saw. It was like stepping back into the 50s in regards to service and feeling like they cared about helping me find the right product. I ended up buying a Husqvarna pole saw and later went back and bought a Hustler Raptor mower. The customer service, knowledge and sincerity can't be beat. They service everything before you buy it and stand behind their products. I finally felt like someone had my back. If you want to enjoy better customer service and piece of mind, BUY your lawn and saw equipment from Sumner Lawn 'n Saw. I noticed lots of people taking their broken equipment there for repair, but places like this need sales to survive......there isn't much money in the repair business. I hope more people will support this small business with sales instead of buying items at Lowes and HD and only having them repaired at this place. Update: The belt on my Hustler mower broke and I called their service dept. thinking I would drive there and get a new belt and put it on myself (especially because this is their busiest time of year). The service manager said he would prefer to check out the mower to make sure everything was functioning correctly so it didn't happen again. He sent out Ryan (who is AWESOME) to pick it up that same morning! I had the mower back that same week and they had replaced the belt at no charge!