They deserve less than 0!!!!! They were the most non-caring staff that I have ever known!!!!! Way overpriced, non-caring, poor perspective on the condition of the pet and then giving oral medication when the dog was having a difficult time breathing. The staff seemed to have no idea of the severity of the condition of the animal and would rather have money than a caring spirit. Care was based on how much to pay and not on the focus of how the pet was doing. It is a sad day when all you do is care for money, money and have no feeling for others!!!!!!! or for the creatures you are taking care of!!!!!!!

I am sure they became vets for the $$$$$$ not the love of animals---sad, they have a monopoly on the emergency system for pets in Rochester and they charge a couple of hundred just to go through the door, but it is not even that, it's the fact they will not even attempt to save a dog, and who has thousands on a weekend in their pockets. Horrible. Don't use these people, think ahead what you can do if something happens to your pet, and something should be done to have alternative good caring vets for emergencies on weekends in Rochester.