Since we moved to NC 14 months ago, we have had cause to travel the 45 min., to the branch on Sunset in Rocky Mount. Each time - we were greeted by a friendly representative within 2 min. of sitting in the lobby. They spoke to us in a Private office. We have dealt with 2 women & one man / had needs to visit the branch approx. 5 times. The Reps. were ALL very knowledgeable, and explained things in a way we could understand. Our situations were handled to complete satisfaction in Every case!! :) I will not bother to explain details here but they ranged help with fraud against us - to closing my deceased fathers accounts. We had actually been considering closing our own checking after move (because we were treated cold; like a (number) in Kissimmee, FL. After the 1st 2 experiences we decided to Stay indefinately. Thank you, Mrs. Staley, 3404