I went into this establishment and had the best experience I've ever had in a shoe repair. Their description of the repair before they did it was spot on to the repair performed. They did my heels while I waited and I left three other pairs. On my return the repairs were finished and put into their filing system for an easy recovery without my claim tag, which I lost. I was totally impressed with the professionalism and expertise with which they operate am a new and satisfied patron..

On Saturday, February 9th, 2008 I took a pair of boots in to be resoled. These boots were motorcycle boots that fit my foot well but I wanted a lug sole on them, instead of the plain, smooth sole it originally had. I PREPAID $65 after the clerk showed me the lug soles that would be put on my boots. They were a Vibram Lug Sole and EXACLTY what I wanted on my boot. I was told they were very busy so my boots would take a week. I went to the shop to pick up my boots. The boots had a different sole from the one I paid for - it had a sole that looked much like the one I had replaced. When I pointed this out to the clerk he "informed" me that this sole THEY CHOSE was "much better" and what I "really wanted". When I told him that the lug sole was what I really wanted he said that I was "wrong about that" and I needed to just "give these a try." I WASTED $65 for boots that looked the same as when I left them AND the displeasure of being told that I didn't know what I wanted! RIPOFF!!!