I am ecstatically happy with Jay's Carpet Care. He arrived promptly at our scheduled time with a bright and vibrant friendly smile. I was Amazed how he brought life back into my 10 year old carpet. Very professional, kind, and courteous. Did I mention efficient? He not only throughly cleaned my carpet, he deodorized and sanitized it too! I must give the highest rating for Jay's Carpet Care! A+ and a Thumbs up!

Property manager. A tenant used Jay’s carpet care. I viewed carpets; It appeared as if the carpets had not been cleaned when I looked at them. I thought maybe the tenant is pulling a fast one and just wrote some hand receipt. Receipt had this #916-572-6109. It is a google phone with no greeting.

My suspicion grew. I found the number to Jay's Carpet Care on the internet. When I asked if he did the job he got defensive. Stated he was the best carpet cleaner in town etc. PS. I mentioned to him there were no carpet lines. He told me that's "because ive been doing this 30+ years." Very defensive. I did look at some photos of jobs he posted. Many of the carpet cleaning samples that he posted showed carpets that were cleaned and had the typical cleaning lines.

After thinking about this, I was sure this carpet was not touched. I texted him a professional note stating that I just wanted to know if the tenant hired him. It is possible the tenant is being fraudulent I wrote. He called the tenant, not me. (this answers the question if he did do the carpets). The tenant called me. Said he found him on craigslist. I told tenant he did a poor job. Tenant apologized.

Two others looked at the carpets and dittoed my sentiment...it was not cleaned...looked like it was vacuumed. I sent my preferred carpet cleaner there (David's Carpet Care) and he said it was not cleaned. He pulled up dust, pieces of paper etc. I do have photos.

Terrible customer service. Even if I had to reschedule he didn't have to be rude about it he could of kept it business like. I've added photos of the conversation between him and I. Very unprofessional and rude. If his customer service is this way I wander how his work is conducted and if those are really his pictures posted for advertisement.



Adding on to this post it's now 11:02am and he send me another text messages telling me about how he brought his supplies to come do this job but your the one who says you don't need it and was very rude about it when I needed to reschedule. You could of kept it business like and rescheduled or politely decline your services but you didn't and that would of been that. But you are now harassing me. DONT TEXT MY PHONE. Keep your comments online and if you hadn't notice this is public so this allows me to review you freely it's my constitutional right but you texting my phone considered harassment.