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Ruben's Auto Repair

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Automobile Diagnostic Service, Auto Oil & Lube, Auto Repair & Service

7210 Polar Bear, San Antonio, TX 78238

210-647-1148

OPEN NOW: 
Today: 8:00 am - 6:00 pm

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REVIEW SUMMARY

  • 5star
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  • 1star
4.5
9 Reviews
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
G
G K.

07/28/18

Provided by YP.com
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the Yellow Pages reviews are as far back as 2013, and not actually used as reasonable references. I am a full fledged (unbiasedbens to YP) repeat customer of Rubens with 3 different cars serviced to date. My experiences have always been a 5 star with quality work and honesty from all times. The concern they show has been genuine and they have also saved me $$$ on P/L. The YP review about bad Mgr ...he's probably no longer there as then 2013 and now 2018. I HIGHLY Recommend them. You'll lose out if you don't. Thanks, "Jazz"

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anonymous

05/21/15

i actually just now recommended Rubens to a very good friend of mine today. Collectively my extended family has about 8 vehicles. We have trusted Rubens to work on ALL of them over the past 7years. They have never let us down. They are honest and trustworthy. Period.

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anonymous

04/02/14

This business is a favorite of mine, because of their honesty. The professionalism and kindness they provide is unique. The service and quality of work they perform is awesome.

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C
charger440v8

08/27/13

Provided by YP.com
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I have a mixed review on Ruben's and I'll try and be as detailed as I can with the short amount of space I am allotted. I took my Honda there due to an electrical issue it had. They claimed they fixed it, so I went and picked it up and took it home. When I got home, I tested the lights, turn signals, wipers, and radio (Granted, I should have done this before I left their shop.) Lo and behold the same issue came up. When I took it back that same afternoon, I questioned the manager as to what it was that they had fixed. Apparently this manager took exception to my questioning and was disrespectful and unprofessional in return. My opinion is this. If I am a paying customer, I have the right to ask questions and get answers. Furthermore, the manager is seriously lacking in people skills and customer service. His response clearly showed he is in over his head as manager and lacks education. Having said that, I can say that was my only negative experience with Ruben's Auto Repair. I spoke with Ruben (the owner) and he was very apologetic and promised to fix my car. The mechanic who worked on my car was also very apologetic and promised to make it right. Ruben's Auto Repair had my car ready the next day and found the issue it had. To date, the issue hasn't returned, so I assume they fixed it once and for all. Would I recommend Ruben's? Yes, I would feel comfortable enough to do so. It appears they know what they are doing and Ruben seems to be genuinely concerned with how the customer feels and is treated. The only reason I gave Ruben's three stars was because of the manager and his mouth. It may not be fair to Ruben's, but if you have that manager representing your shop, then you have to live with his actions.

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anonymous

05/29/12

The best auto repair shop in town! I have been taking all my cars there for 13 years. Never a single problem!!

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C
cecyostos2002

05/01/12

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I never write reviews, but I really felt I needed to with Rubens. The owner and his team are fantastic people. They are very helpful and kind. Yes. I said kind. The work and customer service is excellent. Ruben takes pride in his business and runs it very well.

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A
alfred2012

03/09/12

Provided by YP.com
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My Experence with Ruben's Auto...

My Experence with Ruben's Auto Repair was Excellent.. Very Professional High Educated Mechanic's on Staff were able to Pin Point My issue with my vehical and get me back on the road in no time..

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anonymous

10/25/11

I took my car to a local auto repair shop. After telling me I needed multiple repairs, I wasnt to sure about it. So I took my car to ruben's (recommended by a friend). They evaluated my car and said I didnt need as much as the other shop had said.Ruben's auto repair is a great place to take your vehicle. They provide great customer service, they took the time to explain everything thing my car needed it and why also. This made my experience comforting.

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anonymous

10/13/09

i have been taking my car to rubens for the past 10 years you will not fing a more honest repair shop than rubens

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anonymous

09/04/09

They are ok. The workmanship has been faltering over the years. I take my car in and every time something else is wrong with it. They stripped a lug nut when they did my brakes, and when I brought it back they tried to say they didn't do it. I had an alternator put in and the VERY SAME DAY the lights were dimming. I called them up and they told me I had to bring it back b/c the alternator they installed was bad. So they put in another, and another. They changed my alternator 3x's. While waiting there was a lady next to me who said it was her 3rd time coming in for the same problem. I haven't taken my cars back to them since.

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anonymous

03/13/09

You cannot find better service! Ruben and his team are AMAZING at what they do and provide great customer service.

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H
hhbezanson

09/06/06

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Notably good service experience

Going back again tomorrow. None betterr

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DETAILS
Extra Phones

Phone: 210-647-3742

Hours
Regular Hours
Mon - Fri:
Sat - SunClosed
Categories
Automobile Diagnostic Service, Auto Oil & Lube, Auto Repair & Service, Automobile Air Conditioning Equipment-Service & Repair, Automobile Electric Service, Automobile Parts & Supplies, Automotive Tune Up Service, Emissions Inspection Stations, Wheel Alignment-Frame & Axle Servicing-Automotive
Payment Options
Neighborhood
Northwest Side
Other Emails

Other Information

Parking: Lot

Wheelchair Accessible: Yes

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Data provided by one or more of the following: Thryv, Data Axle, Yext.