Had a water main break, outside the house. Brett responded promptly by phone and came the next day to assess it. We agreed on a price and 2 days later it was repaired. He promised "to return my yard to the way it was before the break". It was great to have my water line repaired and water to the house. That being said it is about 2 months later, 6 phone calls to his office and my yard is a disgrace. The loam was dumped here 2 weeks ago and still is sitting in 2 piles on my front lawn. Not the customer service nor work ethic I expected from a local small business.