Great people, very happy with our boiler install

I have used Drainworks several times a my home. They did a good job and tried to repair the issues a economically as possible. I turns out I will have to cut open a wall to repair the plumbing, but will have them back out to do the bigger job. I have been very pleased with their service.

When we called looking for assistance we spoke with Marlene and explained to her that we had a water leak but we didnt know where it was located and therefore needed to have someone come over with their equipment and locate the water leak. I waited all day Friday and no one showed till 4pm and when the plumber arrived he didnt even have equipment needed to locate the leak and said he coud put us on their schedule and would be about 11/2 week more before they could come back. My whole day was wasted after he left I started calling around; and everyone else was closed till Monday. Very disappointed with the communication relayed by Marlene to the Plumber. Will not recommend them.

Caitco Drainworks has done two major jobs on our very old adobe home. The first was to redo the sewer lines, which were clay pipe with roots penetrating at every join between the three foot sections of pipe. They did this by pipe-bursting -- pulling new pipe through the old. This allowed the job to be done with a minimum of trenching and even went right underneath some of our house without any digging under the house. They did the work on budget and pretty much on time. There were some problems during the job due to sub-standard city water mains in the street, but Caitco took complete responsibility for all the problems and worked with the city to fix everything without any headaches or additional cost to us. This project was done in 2005 and our sewers have had no problems at all since then. We had multiple quotes for this job and Caitco was half the cost of the most expensive quote.The second major job they did was to install a complete new heating system and complete new hot & cold water supply plumbing as part of a major renovation. Again they did everything on time and on budget, and worked professionally with us and the other contractors during a very stressful project. The hot-water based heating system they designed and installed solved very neatly the particular challenges our small adobe home presented. It has worked beautifully for the past two years -- our house has been much warmer and our heating bill has been much reduced (really! -- the prior forced-air system had external ducting and so many installation mistakes that it was ineffective and extremely inefficient).Caitco would be the first plumbers I would call for any plumbing or HVAC job in Santa Fe.

Drainworks came out and repiped my house. They did it without having to tear up my front/side yard! Thank God, I'd just spent a small fortune on landscaping it. They came in under budget, and finished early. I'll be calling these guys again.

Drainworks came to my rescue. They offer emergency service. I was very pleased with their service and will use them for all my plumbing needs. The plumbers don't work on commission and were honest and helpful. I have recommended them to my friends who were also pleased with the service.

Honest, hard working and fair. They aren't the cheapest in town, but offer good service and stand behind their work. I highly recommend Drainworks.

This is the sleasiest and most unethical contractor I've ever dealt with, and that's no small statement. Their estimates mean nothing - they charge you by how much they think they can get away with. In my case it was almost double the original estimate, even though half the man hours were needed (and that was the largest portion of the invoice). STAY AWAY FROM CAITCO DRAINWORKS!