my experience has been wonderful so far.i have read on other sites some unfavorable reviews so i am aware of that but it has not been my experience at all. the fact that they don't use computers does not bother me - the old fashioned approach to animal care is what i enjoy about this place. I've been to the other "modern" places - the care was NOT better & the cost was shocking! Santee P.H. doesn't charge more for weekend or urgent appointments either. the Dr. is always concerned & informative. his staff (which i read many complaints about) - must be different employees from the reviews i have read - they were rude. just not the case whatsoever. they have been great. it's a simple business - no one is getting rich off of your pet problems & the cost is very reasonable. these are our pets and some of us treat them like our children...so not being gouged for that is refreshing for a change. i have and do recommend this pet hosp to everyone.