Tony at the Shawnee store has helped me time and time again on various projects spanning three years. He's even gone above and beyond to personally deliver an order when I was stuck without a way to get it home. Every tip and trick he's given us has been exceptionally valuable. The staff is pretty stable with few new faces and the products are extremely high quality. I've tried other places in addition to the "big box" stores and find myself back at the Tile Shop every time.