Terrible customer service. This business posts on it's website that "I believe every person has worth as an individual. I believe every person should be treated with dignity and respect. I will make it my responsibility to help consumers find ways to pay their debts. I will be professional and ethical." Ms. Packett who works for this agency is rude, abrasive and does not try to assist consumers in any manner. There are multiple BBB complaints because of her treatment of people. No one in the agency attempts to contact individuals who have complaints. No one is allowed to speak to a supervisor or the owner of the business or another collections agent to try to resolve problems.

Run by rude, inconsiderate, unprofessional, unpleasant, unfriendly people. Publish a pledge by which they do not follow in any way. Not helpful, don't provide all your options, don't send statements. Instead insist on calling and upsetting you in any way they can find. I've never had such an unpleasant experience dealing with another company in my life. They make assumptions about people and treat them like trash with insufficient cause. The bully and badger. They hang up on you. They are accusatory. I would prefer to give 0 stars.