I placed a call for a locksmith to come and install new locks on my front door. The person over the phone was very nice and explained the various options to me. Within 30 minutes they were here and showed me all of the various locks I could choose from. Once I made my choice they went ahead and installed the lock on my door - they did beautiful work i must say. The only downside is that they would not take my check as payment and I do not have any credit cards (me and my partner are working on getting our debt in check...) so I ended up having to pay cash. overall I am satisfied with the service.