I purchased hair from cherry's and when I got the the salon was told that it was the wrong type of hair. I went back a day later to get a refund and was told because I didn't have my debit card I could not get a refund, I tried explaining to Kim that my husband had our atm debit card and he was out of town, she refused to give me a refund, so 4 days later my husband returned with the debit card I went back to cherry's and was told that they have a policy of 6 days for refund, prior to this I was good customer spending hundreds of dollars on hair. I will never buy anything ELSE from this store. Customer Service is everything.... and to all you ladies that love hair or wigs PROCEED WITH CAUTION!