I rarely write to a business concerning the extent of service that I receive however, two days ago I discovered an issue related to my personal US Bank checking accounts and immediately called my branch office (US Bank, 3842 Bridgeport Way W, Suite A, University Place, WA 98466). Although it was late in the day the teller who answered the phone was busy with another customer and she did promise to call me back at her very earliest opportunity. Shortly thereafter I received a call from Tabatha, the branch manager, and after explaining my problem, Tabatha immediately identified how my problem occurred and also suggested a few modifications to my account set up that would prevent any similar problems in the future. Tabatha was very professional, articulate and thorough in her resolution efforts and I am 100% satisfied with her help. This assistance occurred after normal business hours and was above and beyond my expectations. I will certainly recommend this branch to my friends and family