A little late, I know. But I got my oil changed there in October 2011 (I also got the tire rotation and battery terminal protection) and it was the worst experience I ever had anywhere. When they were "done" the guy was about to hand me my key but realized they didn't rotate the tires so i had to wait about 15 more minutes. When I got home finally I was about to take out the quarters I had in my cup holder when I saw they were gone! (It was only about $2.50 but still) so I called right away, which was about 10 minutes after I left. The guy I talked to sounded "surprised" and "concerned" but it sounded fake, whatever, he said he'll find out what the deal is and call me right back. He never did. I was so pissed that I just didn't even want to call back just to get another sorry excused for a response so I definitely decided that day to never go back to the Vacaville Jiffy Lube ever again. THEN to make things worse, I looked under my hood a few days after that and I still have a bunch of battery acid around my terminals! Never Again.