We purchased our home a year ago and were told by the previous owner that the fireplace was only decorative purposes and unuseable. As we really wanted to be able to have a working fireplace in the winter, we had our chimney and fireplace inspected by A Step in Time. The inspector was thorough, professional and provided photos and a repair/restore to working condition scope of work and quote. At the time, we were not quite ready to move into our new home, so we postponed our decision on the chimney repair. Fast forward a year later and this past month when I reached back to the owner, Ray Gessner, he said that he would honor the original scope and quote from a year ago. In addition, he sent out another member of his team to recheck my chimney and fireplace so that there would be no surprises in advance of the work that needed to be done. That brings me today and the outstanding work and service completed to restore our chimney and fireplace to safe, working condition. Harry arrived on time as promised in the morning and immediately removed the old defective damper and opened up the chimney that had been capped off. Harry continued throughout the day to complete work at the top, on the inside and outside of the chimney, including mounting a new top flue tile, damper, chimney cap and screen. The manager, Jeffrey, also came by early to check on the work being done and to reassure me of what to expect and to explain in detail what was going to be done. Harry was joined by Kyle, who carefully, methodically, and thoroughly parched the smoke chamber just above the fireplace. Finally, when Harry identified some additional damage inside the area near the top of the chimney, I received a call from the owner who said that his team would take care of this damage at no additional cost. There are still business teams & business owners out there that are committed to doing what's promised and doing it well. Fortunately, A Step in Time is such a business and Ray is such an owner.