These ladies are wonderful. I found them through a friend, and they fixed a seriously messed up haircut I had gotten which sported layers looking like ledges (thanks to (3) ladies at Regis at Ches. Sq. Mall!). They listen; really paying attention to all the details you explain to them, and check with you through each step of the cut to ensure that they are hearing what you're saying. They are super-nice, very professional, and always willing to help, even if you walk in at 5 minutes to 5pm and they're getting ready to close. I highly recommend them!