I was extremely upset when I realized we had a plumbing problem in our new home (located in Suitland MD). The Roto-Rooter representative, Andrew Tolson, was exceptionally attentive to our concerns and immediately diagnosed the problem. Within 2 days, he provided us with a clearly defined course of action to remedy the problem, and gave us the estimate. The crew arrived the following day and were efficient and quick in carrying out the plan described in the contract. Service technicians, Jeff Hatridge and Tim Mitchell oversaw and performed the work. They were diligent and thorough. The reps, agents, and technicians clearly take pride in their work and represent Roto-Rooter exceptionally well -- excellent customer service!!!!