Watch out for Penske West Chicago! if you don't purchase insurance they will find something wrong with the truck and you will be out at least an additional $350.00. I rented a truck 11/9/13 returned it without a scratch and they called me the next day and told me there was a hole in the roof. I told them I have to see this truck because I am certain I did not hit anything. Showed up the next morning and they couldn't find the truck. The pics they provide of the "damage" showed no damage! WATCH OUT FOR WEST CHICAGO PENSKE! THEY ARE CROOKS!! The Manager Mike Cecala was ZERO help. He told me to call his District Manager Warren Green who won't return my calls...