Untrustworthy and dishonest.

They told me my outside tankless water heater couldn’t be repaired and I would get a top-of-the-line replacement with installation for $3,500. Even for that money, they told me the controller unit was an additional option, although the box clearly stated it was included! After much complaining, they miraculously appeared with one the following day.
The unit they put in is a “value” low end model that was for sale (retail) at both Home Depot and the manufacturer through Amazon for $618. They were dishonest about the cost and quality of the actual water heater and totally took advantage of me as a trusting customer.
Because all the piping was already there and it only took a couple of hours to do the work, I asked for an itemized receipt with a breakdown of the cost. My request verbally to the owner and through multiple emails have just been ignored.

Regarding the quality of the work - they left with holes in the wall and I had to call them back to get them filled. The electrical wiring is shoddy - tie wrapped to a pipe from an open hose - and it may even be unsafe. Judge for yourself from the photos.
On top of all this, they disconnected my garage freezer for a power tool and didn’t plug it back in. By the time I noticed, a significant amount of food had already been wasted.

This owner has been totally unwilling to explain the gross overcharging and refused to make amends for this or any of the other issues. He has a complete disregard for the fact that I am an extremely unhappy customer.
Their website says “Plumber Mike’s was founded on, and continues to take great pride in our goal of 100% customer satisfaction”. That is just a lie.

I strongly warn anyone considering using this company to stay away as they are nothing more than dishonest con-artists. I was totally scammed and ripped off. Don’t make that mistake.