I can't edit or remove my previous review, so I'm writing this one to balance the rating. After reviewing our case with the regional manager, they decided to take back the windows after all! Thank you Norandex!

Buy your building supplies somewhere else! My husband bought windows from them. He was very clear about the type of windows we needed. He told them they needed to be a particular size and they needed to open to provide egress to meet building code. The two gentlemen helping him assured him that they were familiar with the local building codes. The manager circled 3 windows that would work for our needs. My husband chose one of these and the order was placed, but when the windows were delivered, they were picture windows. They don't open. We have tried speaking to the manager, but the response has been "you signed off on the order." They are unwilling to help us, even though we ordered one of the windows they had circled for us. We could not be more disappointed with this business.