Trusty Warns not to trusty! Came to my home after "pushing" to come to give me a quote. The employee forgot to plug my pump back in when he left! In my new basement, water flooded the rug in my new theatre room. Owner came out to check, said he would pay. Now not answering phone calls or emails! Typical bad business practices, wouldn't trust them!

We had a problem with our service, and then with their customer service. Because their service charge for the annual check up went up dramatically, we told the service man that we didn't want to spend any extra ($400+) to replace one of our two pumps, as he recommended. That pump is still running well, but the night after the service man left, the OTHER pump went out! This is the pump the service man said was in good condition. We had never had a problem with it before, and the service man told us it didn't need to be replaced, and that the check valve on it also was in good condition.When we called to let them know about this coincidence (or poor service) the manager didn't want to hear about it and hung up the phone abruptly. We won't be calling them again.