We are very pleased with the service. We appreciate Mark who has serviced our calls over the past 2 years. We appreciate his professional approach and positive attitude. Always reassuring us that there's no problem Roto-Rooter can't handle.

Plumber - Spokane. Quick, friendly, professional service. Mark did a great job.

I am writing this review to express my appreciation for a job well done. My Technician, Derrick #29 was a true professional. My septic tank pump had been diagnosed as having blown and was no longer functioning and needed replacing. Derrick having removed the pump decided to double then triple check the pump, on that third inspection he found some faulty hidden wiring that the original installer of the pump had jimmy-rigged which had now rendering the pump inoperable. If not for his diligence, this problem would have gone undiagnosed, and a new pump which was already on site would have been installed. He immediately told me that the pump did not have to be replaced, thus saving me the cost of the new pump. The new pump could have been installed and i would have been none the wiser. Thank you Derrick, i appreciate your honesty. You, Aric and Chuck did a wonderful job and I will be recommending you to all my business and personal friends. Michelle Flugel

Prompt service, adapted to my schedule. Efficient repair of our problem, while educating me and placing suggestions for future avoidance of problem. Thanks very much!

Mark Rogers showed up at my house and was very proffesional and help me understand what was happening with my septic problem and was able to help me make the right decision about what to do and saved me money. He will be my service tech from now on

Excellent service. Called early on a Saturday and Chuck was at our front door in less than 30 minutes. Problem fixed, diagnosed correctly and at a reasonable cost. they'll be coming back to do some more work for us. I won't call anybody else again for plumbing problems.

Roto Rooter came out in October and cleared the drain and made recommendations for the future. I called them again in March when the drain clogged and I decided to follow through with their recommendations. They arrived on time and the job took the estimated time to complete. They cleaned up after themselves (they had to demolish a cement sink). Chuck and Jeff did a great job replacing the sink and faucet.

We had a plug deep in our drain two months ago, (march 25, 2011) and I had attempted to snake it myself to no avail. So after seeing Rotorooters high rating on here we decided to give them a shot on the Friday it occurred.



They were able to come out after I got off of work and take a shot at the plug. After two attempts without roots and finding that the plug was around 100 feet down the pipes, near the street outlet, they would have to come back later to use the jetter. The jetter and office were now closed after the two attempts so they said they could not come back till Monday, but that they would reseal the pipes so they could minimally be used. We said fine and they left while I went to go number1 to test it out. It flushed and then I heard water dripping in our crawl space where they had been working, so went to investigate while my girlfriend went pee. I got down there in time to see a geyser of water shooting from the clean out that was used to access the pipes and towards my furnace.



I made the mistake of not calling right away, whether the office was open or not. Well as you might guess, not only were we not using our water in the house the rest of the weekend, but our now soaked furnace would not turn on. And it was 29 that night outside. I had to go out to the hardware store early the next morning to buy a couple heater/fans to attempt to dry the area. By Sunday at 4pm we had heat again, after another sub 30 degree night.



Monday rolls around and they got here after work. I had phoned ahead from work as to what happened during our weekend of dehydration and cold, because you don't drink much when you have to drive somewhere to pee. I asked them to try and use some precaution this time as I didn't enjoy the lack of heat. They came out did the job and seemed sort of sorry about our weekend. Before leaving he had us test the furnace, as this time I turned it off while they worked, to be safe. It didn't start. Great. We investigated to find that yet more water had splashed our furnace, so I set my heaters to it and had them leave.



I was through dealing with them and the girlfriend called customer service to complain. First she complained about the having to wait all weekend. They responded there was no reason we had to wait more than till Saturday, they had normal weekend hours as well. Hmm. Then she complained about all the water that leaked into our crawl space and on to the furnace. They were supposed to seal the cap with a greasy goop to prevent this. Great. When further questioning in a later call, after customer service had apparently talked to the employees, he said that the reason we had to wait til Monday was because the crew that started our job worked Mon-Friday and wanted to get the commission for using the jetter, which would be a good paycheck for them. And so either didn't tell the office to send anyone till Monday or made it sound like we really wanted them, specifically to do the job.



Are you nuts? We wanted the problem fixed! Not for things to be WORSE! After going back and forth the owner agreed to paying for Banner to inspect our furnace (how noble) and give us $100 off our bill. "in the name of customer service" is exactly what he said. This bill was $1000 for the 2 days of work. We didn't think that sounded very fair for what we went through and asked for more. He said "if you want anything more you will have to take me to small claims court." Ah yes, nothing says customer service like, if you don't like what we did, lawyer up, otherwise we don't care.



Needless to say I will never use, recommend, or spread good impressions about Rotorooter. They have lost me and many potential customers in the future through their terrible work ethic and handling of our business.



Also, I still have to use the fans to dry up the water down there, it's been a month since this happened.

answering service set up a appt the next day to repair a hole in the kitchen sink pipe and find what caused the pipes to be plugged up. some confusion whether I needed a plumber or drain cleaner. A plummer was soon dispatched and the problem taken care of with efficiency.

I just wanted to say what a great job Aric did when he came out and pump my septic tank. He was very friendly, helpful and knows what he is doing. I give Aric very hight thumbs up on a job well done. Thanks again for all your hard work.

Excellent service, very helpful and professional. Very flexible with my schedule. I would use them again.

I recently had Roto Rooter out to remove tree roots from my main sewer line. Derrick was timely, very professional, and saved me from expensive repairs. I appreciate their flexibility coming on Saturday and calling to confirm their arrival time in advance. Great job! See you next year for routine tree root maintenance. Anne--South Hill, Spokane

Derrick showed up to my house on time, He did an excellent job and made sure he didn't track anyting in side my house by putting on the boot covers. Derrick did some extras things I asked him to do. Derrick has a pleasent personality to be around. I have always been happy with the profomance from the Roto Rooter people.



Thank you Roto Rooter for the great service



Noreen

They came to my house within an hour of calling and he was very helpful and knowledgeable. Had my drain unplugged and answered all questions we had. We were back up and running in no time!

Roto-Rooter Plumbers 02.15.2011



Rick arrived within one hour of my phone call and was quickly at work getting the root ball out of the sewer line. He was very professional, pleasant and explained as he worked. He gave us all the information needed to continue the maintenance of the line and to keep it clean and running free. Super good job and highly recommend.

Roto-Rooter Plumbers 02.15.2011 Very professional and fast to respond to our needs. They arrived within one hour of our phone call and in less than half an hour, they had our drain free and clear and running clean. Rick was very pleasant, explained as he worked and gave us information to help us maintain an open drain for the future. Many thanks Rick. Would recommend this company.

I would like to tell the service I got from roto rooter the gentleman that came to my house was very frenidly and knew what he was doing and telling me what all it took to do the job he was doing his job and it didn:t take to long his name was Tracy Pogue #83

Roto -Rooter was very quick and friendly. From the time I placed the call around 8pm at night to the time there rep showed up. Everyone I had to talk to was very nice. The person came out and fixed my broken pipe very quickly, explained to me things I can to to help prevent my pipes from being frozen again.



Thank you

Good service under extreme adverse weather conditions.

Service was wonderful. Serviceman went out of his way to pick up a water heater at 7am and be at our house by 8am knowing I had an appointment in the morning. He left the area neat and clean and did a great job.